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Tim's Quotes

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Timothy Brady has authored hundreds of articles

 and several top selling trucking business books.

Here are some quotes from those articles and books.

1.      Driver turnover rate is highest at the entry level/first year hire (2 to 3 times the overall turnover rate).

2.      Fuel surcharge is the most misunderstood and most disliked fee by shippers.

3.      The quality of your customer service determines how high your rate can be.

4.      Top 3 causes of driver turnover are:

• Lack of trucking business knowledge by the driver.

• Lack of quality communication with their drivers by carriers.

• Lack of understanding each other's situation by both drivers and carriers.

5.      Reducing driver turnover will reduce costs and increase profits without the need to increase rates.

6.      For communities and trucking to work together, they must both understand the other's needs.

7.      ‘Driver churning’ (driver turnover) will lead you down a twisting, turning, rolling path of frustration and service failures.

8.      Each truck is a micro-division of its trucking company. That truck is managed by the truck driver, who must understand general business principles and be able to implement them, thereby operating his truck for success. This is true, whether the trucker is an owner/operator or company driver.

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